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Terms of service

Shipping

Important Delivery Information:

  • Signature Required: Your order requires a signature upon delivery.

  • Lost Shipments: We cannot be held responsible for lost shipments once tracking indicates delivery.

  • Delayed Deliveries: We are not liable for delays caused by customer unavailability for signature or unforeseen circumstances like weather or carrier issues.

  • Returned Packages: If your package is returned to us for any reason, you will be responsible for the cost of re-shipping.

Please ensure you're available to sign for your package to avoid any delays or additional costs.

Returns & Exchanges

At SAHVI, we’re committed to your satisfaction. If you’re not completely happy with your purchase, you may return or exchange it within 14 days of the original shipping date.

Important Considerations:

  • Grading Reports: If your purchase includes a grading report, please ensure it’s returned with the item. Fees may apply for missing or damaged reports.

  • International Orders: Unfortunately, we cannot offer returns or exchanges for international orders at this time.

Items Not Eligible for Return or Exchange:

  • Custom-designed or modified jewellery

  • Eternity rings

  • Visibly worn jewellery

  • Damaged items

  • Altered, resized, or engraved jewellery

  • Improperly packaged returns

  • Items returned after the 14-day window

How to Return or Exchange Your Item:

  1. Use Our Shipping Label: We provide a complimentary insured shipping label for returns within South Africa.

  2. Package Carefully: Ensure your item is securely packaged to prevent damage during transit.

  3. Ship Timely: Your return must be received within 14 days of the original shipping date.

Verification and Processing:

  • Quality Inspection: Upon receipt, your item will undergo a quality inspection.

  • Refund or Store Credit: If your return is accepted, you’ll receive a refund to your original payment method or store credit, typically within 10 business days.

  • Declined Returns: Items that fail the quality inspection will be returned to you.

Lifetime Guarantee

We offer a lifetime guarantee on all of our fine jewellery, including:

  • Ring resizing

  • Metal maintenance

  • Stone tightening

  • Diamond setting

  • Gemstone replacement (for stones under 0.15ct)

Please note that this guarantee does not extend to international orders or items that have been intentionally damaged or misused.

If you have any questions or require further assistance, please don’t hesitate to contact our customer service team.

Contact Us

For assistance or clarification on our return policy, please contact our customer service team at info@sahvi.co.za . We are committed to ensuring your SAHVI experience is exceptional.

Lifetime Warranty

At SAHVI, every piece of jewellery tells a story – a reflection of your unique journey. We're committed to ensuring that each shimmering artifact remains as radiant as the day you first adorned it.

Rings: A Promise, Forever

Your rings symbolize love, commitment, and milestones. Our lifetime warranty ensures they remain as captivating as your cherished memories.

  • Resizing: We can adjust the size to fit perfectly.

  • Reshaping: We can restore the original form.

  • Engraving: We can add a personalized touch.


Necklaces and Bracelets: Elegance Maintained

Your necklaces and bracelets narrate stories of milestones and moments. We promise to keep them close to your heart with specialized services.

  • Chain Resizing: We can adjust the length.

  • Chain Repair/Soldering: We can restore strength and integrity.

Restoring Brilliance: jewellery Polishing

jewellery requires occasional pampering to maintain its sparkle. SAHVI’s lifetime warranty ensures your jewellery always captures the light just right.

  • Polishing: We can restore shine and lustre.

  • Rhodium Plating: We can re-plate for enduring brilliance.

  • Gemstone Cleaning: We can remove dirt and debris.

Secure & Dazzling: Gemstone Care

The brilliance of the stones and the security of their settings are paramount. SAHVI ensures gems remain radiant and intact.

  • Diamond Setting: We can securely set your diamonds.

  • Gemstone Replacement: We can replace lost or damaged gemstones (for stones under 0.15ct).

  • Stone Tightening: We can tighten loose stones.

At SAHVI, our commitments define us. They are the foundation upon which we build our legacy, one exquisite piece at a time.